💬 We're here to help
How can we help you?
Our team is ready to assist you with any questions about lost and found cases, account issues or platform guidance.
Get in touch
Reach us through any of the channels below — we respond as quickly as we can.
Support hours
When our team is available to respond
Monday – Friday8:00 AM – 6:00 PM
Saturday9:00 AM – 2:00 PM
SundayClosed
⏰ East Africa Time (EAT)
Common questions
Quick answers to questions we receive often.
1How do I report a lost item?
Use the "Report a lost item" button on the home page or chat with our assistant. It takes less than 3 minutes.
2Is Garura free to use?
Yes — Garura is completely free for everyone in Rwanda. No fees, no subscriptions.
3How long do cases stay active?
Cases remain active for 90 days and can be renewed. Resolved cases are archived.
4Can I track my claim?
Yes. After submitting a claim, you can track its status in your dashboard under "My claims".
Not sure where to start?
Let our AI assistant guide you through reporting or finding a case in seconds.
Chat with our assistant